Support
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Customer Support
If you have any questions using our softwares, If you failed to find any possible solution in the above ways, or in case of urgent problems, please mail us at 
If you had purchased or want to purchase any of our softwares, please email us at 
Frequent answered questions
Q: How long will it take to get your supporting response?
A: Generally, we'll reply to you within 24 hours except for weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours or immediately.
Q: How can I get the free version of the software?
A: Download the Express version you want from our website and install it. When you launch it, a purchasing request window will pop up. Please ignore it and directly click Later button, and then you can use it.
Q: Can I transfer my license to another workstation?
A: A license can be transferred at most 1 time during the year after the purchase date (or in a dedicated support period). A license cannot be transferred if it has expired for dedicated support.
Q: Why I didn't receive the license code for several hours after my purchase?
A: There are several possible reasons:
- 1. Because of your Email setting, the email with license code went to Trash/Junk folder. Please look for the letter there.
- 2. Your Email service provider rejects Emails from unknown senders, so the license code cannot be sent to you.
- 3. You provided invalid Email address when you ordered the software.
If you are under one of the last two situations, please contact our Sales Team at to get assistance.
Q: How to activate my professional edition software?
A: After you purchase the software successfully, you will receive license code (or license.xml) via Email. Download the software you bought from our site and install it. Click "Enter License Code..." in Help menu or the menu named by our software name; enter license code in the corresponding box to finish the process.
Note: since the license code is letter-sensitive, please COPY and PASTE the code. And don't add any blank before or after it.
Q: I entered the license code you sent to me, but the software said "Registration info is invalid". Why?
A: There are several possible reasons for the failed registration.
- 1. This is caused by entry error. You'd better copy and paste the license code to avoid a typo. And please don't add any blank before or after the code.
- 2. License code is for the other kinds of suite software other than for the one you are using.
Q: Do I need to re-activate after I re-install the software?
A: Yes.
Q: I lost my license code, can you send it again?
A: Sure. Please write to us at , and please enclose your order related information (such as Order ID, E-mail address and name you used when you purchased etc.) which will enable us to find your order in our database in time.
Q: If I purchase your software, can I update it for free in the future and how to update?
A: Yes. You are entitled free lifetime update the software version that you purchase. You can always get normal update version of the software for free. Some of our products can check for the updates automatically. You can click "Check for updates" in Help menu to use this function. For other products, you can get the update version from our website. Your original license code is still valid for the update version.
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